Terms and conditions
Any use of finedrams.com 'the site', operated and owned by FineNordic A/S, is conditional on your acceptance of these terms and conditions.
We reserve the right to amend these terms and conditions at any given time without notice and at our own discretion. It is therefore your responsibility to review these terms and conditions from time to time.
We reserve the right to amend, suspend or in any other way edit and change the site and may limit or fully restrict your access without notice or liability.
'The site' is intended only to be accessed by those who are of legal drinking age in their country of residence, or the country you are accessing the site from.
If you cannot abide by these terms and conditions and/or disagree in any way, please exit the site immediately.
1.1 ”The Company”, ”us”, ”we”, “the site” and ”our” refers to FineNordic A/S, a company registered to the address as described in paragraph 2.1 below, trading as the website www.finedrams.com. ”The purchaser”, ”You” or ”Your” refers to the person, or company entering in to a contract with the company. All references to ”Service providers” means subcontractors working for us, for the purpose of performing services and tasks for us. Such services and tasks includes but are not limited to delivery and warehousing; website hosting; accounting, and legal services; and other services related to the company.
2. General information about us
2.1 Our company, FineNordic A/S, operates the website www.finedrams.com and is registered in Denmark with the following information:
- VAT no. DK36941375
- FineNordic A/S
- Elholm 25
- DK-6400 Sønderborg
2.2 Contacting us
2.2.1 To cancel a contract in accordance to your legal right as described in this document, you must inform us.
2.2.2 You must let us know of your intention to cancel by email. You can email us at firstname.lastname@example.org. When emailing us, please include;
- your order number; and
- your reason for cancelling your order
Once we have received your notice of cancellation, we will send you an email confirming receipt of this notice. Your cancellation will take effect from the date you send us the notice of cancellation.
3. Age restrictions
- 3.1 to purchase any alcoholic product from us, we require that you are;
- 3.1.1 of least 18 years of age;
- 3.1.2 not buying the product for any person(s) under the age of 18;
- 3.1.3 of the legal minimum age required to purchase alcohol in both your country from which you place your order and your country of delivery.
3.2 It is your responsibility to ensure that you comply with any laws or regulations of the country from which you order, as well as those of the country of delivery. By ordering a product from the website, you guarantee that you are acting in compliance with the laws and regulations of both the country from which you are ordering as well as the country of delivery. Should you fail to uphold this guarantee, we will immediately terminate our contract.
4. Products and their descriptions
4.1 All images for a product on the website are purely for illustrative purposes. We aim to provide reasonably detailed images of every product, but we cannot guarantee that the device, on which your are browsing the website, will correctly display these images. Therefore, the product which we deliver to you may differ slightly from the images on the website.
4.2 All products and their packaging or subject to a change of design, including any related items such as but not limited to the box. While we aim to accurately illustrate and describe all our products, our catalogue is vast and it is therefore not guaranteed that we will immediately update a product description and/or image to reflect such a change. If you want to ensure that the product you wish to order is available with any packaging related directly to the product, please contact us before ordering so we can check if the product is available with said related packaging.
4.3 The tasting notes on the website are written by our experienced, in-house reviewers. However, please note that taste is purely subjective and the individual taste of a person may vary drastically from on person to another. It is therefore recommended that you do not treat these tasting notes as part of a products description.
4.4 A products description (excluding the tasting notes as described in paragraph 4.3), which includes specifications such as ABV (alcohol by volume) and volumetric measurements, is subject to change at any time without prior notice.
5.1 All prices can be shown in a number of different currencies, but this is only for display purposes. All orders are charged in EUR (€).
5.2 Prices shown on 'the site' for any products or services are subject to change without notice. Excluding pricing errors as set out below in paragraph 5.5, such changes will not have any effect on any orders already placed.
5.3 Prices shown for products on 'the site' are not inclusive of any applicable delivery charge.
5.4 All prices shown on 'the site' can be displayed both inclusive or exclusive of Danish Value Added Tax (VAT) at 25%, depending on your country of delivery. When browsing with the country of delivery set to a country which is a member of the European Union (EU), prices are shown inclusive of VAT, and while browsing with the country of delivery set to a country outside the EU prices are shown exclusive of VAT.
5.5 In case of a pricing error, we reserve the right to not sell the product to you.
5.5.1 If the correct price is lower than the price stated on 'the site', we will only charge you the lower amount when dispatching your order. Conversely;
5.5.2 if the correct price is higher than what is stated on 'the site', we will notify you in a timely manner to give you the option to proceed with your order at the new price or have your order cancelled. Your order will not be dispatched until we have received your instructions. In case we are unable to contact you using the information provided by you during the checkout process, you order will be considered cancelled.
6.1 Payments can only be made with one of the options listed on the payment step of the checkout process.
6.2 In the case of a bank payment, the processing of the order may be delayed by one or more days.
6.2.1 If the bank payment is not registered in our bank within 10 days from the order being placed, the order will be cancelled.
7.1 The final cost of delivery is displayed on step 1 of the checkout process, and once again on the payment step. This price is calculated based on the weight of the products in your order, as well as the weight of the shipping materials we estimate will be used. This price will not change after an order is placed.
7.2 In order to give the delivery company a specific set of delivery instructions, you must make enter the instruction in the dedicated text-field on the address step of the checkout process.
7.3 If no one is available to receive the package at the address of delivery, and no agreements have been made at the time of the order as described in paragraph 7.2, the carrier will usually;
7.3.1 leave your package in a safe place, or;
7.3.2 leave a note stating that delivery was attempted, in which case you should contact them to arrange for another delivery attempt.
7.4 The delivery of an order is complete when the delivery company has delivered the package as described in paragraph 7.3, or in accordance with your given delivery instructions as described in paragraph 7.2.
7.5 In case your package is not delivered, either because you have been informed of a failed delivery attempt and not arranged for another delivery attempt, or if the package is returned by customs as described in paragraph 8.5, any cost associated with the package being returned to us will be deducted from any refund owed to you.
7.6 We accept no liability for goods not delivered within our estimated delivery time, which fail to arrive due to circumstances beyond what we can control (i.e. third party delivery services failing to deliver due to, but not limited to, an incorrectly delivery address supplied by you, the customer, or a mistake by the courier).
8. Customs and import duties
8.1 Products containing alcohol sold by us are subject to Danish excise tax.
8.2 If we are sending products to an address within the European Union (EU), prices are subject to Danish Value Added Tax (VAT) at 25%.
8.3 When shipping to countries outside the European Union (EU), we will not charge Value Added Tax (VAT).
8.3.1 However, any additional charges by customs in the country of destination must be paid by the recipient.
We cannot predict these charges and can in no way control what they may be.
8.4 It is your responsibility to ensure the products in your order are allowed to be imported in to your country of delivery.
8.5 Refusal to pay local import duties and/or taxes, or if one or more of the products in your order are not allowed for import, will result in either;
- the package being destroyed; or
- the package being returned to sender at the cost of consignee (the cost will be deducted from any refund owed to you).
9.1 We try our best to ensure the accuracy of all product statuses displayed on 'the site'. Should a product contained in your order be unavailable, we will try to notify you in a timely manner. In this instance you will be given the opportunity to cancel or change your order.
9.2 Specifications and images of any product on 'the site' can be changed at any given time without notice. We try our best to ensure that all available information on 'the site' is accurate.
10. Products made by us
10.1 We don’t claim or assert copyright or any rights of ownership over any third party trademarks or intellectual property rights which are referred to on the sample bottles or on ‘the site’ in any descriptive text.
10.2 We only state facts on the sample bottle labels to describe to source of the contents. So, for an example, if we decanted Caol Ila 30 distilled at the Caol Ila distillery in to a sample bottle, the sample bottle would state exactly that.
11. Returns and cancellations
11.1 If you accept delivery of a package, and subsequently find out that the contents are damaged, you must take pictures of the damaged box and contents before disposing of it and send the pictures to us immediately so we can send you a replacement.
11.2 In the unlikely event of any damage, you must not send back the damaged items. Instead, please contact us by email, including pictures and as much information as possible;
- You must include pictures showing that the integrity of the bottles seal has not been compromised.
- Please retain the product and all packaging (including box) until you are instructed by us to do otherwise.
11.2.1 We will aim to immediately send you a replacement for the damaged item(s). However, if you do not want us to resend you a replacement for the damaged goods, we will instead issue a refund at our discretion.
11.3 All orders are subject to Danish consumer law, which includes 14-day right of withdrawal. This right does not apply to personalised products
11.3.1 The period to withdraw from your purchase expires 14 days after the day you;
- receive your item(s); or
- have the last product of your order in physical possession, following an agreement about items that have been ordered in one order, but get delivered separately; or
- have the last lot or the last part in physical possession, if it’s about an agreement on delivery of a product consisting of multiple lots or pieces.
11.3.2 You must notify us within 14 days of receipt (as described above), that you want to cancel your purchase. The notice must be sent by email. In your message, make us clearly aware of your intention to make use of your right of withdrawal. You cannot cancel an order by simply rejecting the goods, without informing us be email prior to doing so.
11.3.3 Please be advised that any shipping cost associated with the return of the goods must borne by you, the sender.
11.3.3 Please be advised that we do not accept the return of any goods past the 14 day deadline.
11.3.5 We will only accept the return of items which are presented in a resalable condition.
12. Intellectual property rights
12.1 All rights in all content, including but not limited to images, software (code, interface and overall website structure) and the design and format of 'the site' are owned by us. You agree that you are permitted to use content and/or material only as stated in these terms and conditions. No other use is permitted without the direct authorization, in writing, given to you by us. If you are not permitted you agree not to, in any way, copy, distribute or exploit any material or content on 'the site'.
13. Third party intellectual property rights
13.1 FineNordic A/S trading as Fine Drams does not claim copyright, ownership or any form of intellectual property right for any trademarks or brands displayed or described on ‘the site’ or on our samples. When we are using a descriptor such as “Glenfiddich” we are merely referring to the geographical location and not the trademark itself.
14.1 You are allowed to print, or in any other way, produce physical copies of material from 'the site' only for your own personal and non-commercial use. All other forms of copying, whether electronic, physical or any other form for commercial use without our consent is prohibited.
14.2 You may not, under any circumstance, scrape or harvest prices in regard to all products listed on 'the site'.