Returns and cancellations
Our aim is to always leave you 100% satisfied with your purchase, and it is therefore our highest priority to ensure the safe arrival of your order. In accordance to Danish consumer law, you have the right to cancel your order at any time within 14 days of purchasing, without being charged for the product(s) ordered (other than for personalised products).
If you have received an order and are not satisfied with any of the products ordered, we will refund your money or exchange the products given you inform us of your intention to return the product(s) within 14 days from the date your order was delivered. Unless your were sent the incorrect items or if the items were defective, we will not reimburse the cost of returning the items.
Any product(s) you wish to return to us must be returned in the original packaging and in good condition. A refund will be paid within 14 days of us receiving the returned product(s).
To return your product(s), you must inform us of your intention to do so by email before the end of the 14-day cancellation period. You must return the product(s) within 14 days of informing us of your intention to cancel your purchase. You must pay the cost of returning the items, unless your were sent the incorrect items or if the items were defective.Lastly, you are responsible for insuring the delivery of the product(s) being returned.
The product(s) must be returned to this address:
- Fine Drams
- (FineNordic A/S)
- Elholm 25
- 6400 Sønderborg
In case the product(s) show signs of damage or tampering when returned to us, we reserve the right to deduct an amount equal to the price of the damaged items from any refund owed to you.
To cancel your order, you must inform us by email before the end of the 14-day cancellation period. Should you have already received your order, please refer to the section above.
Changes to your order
In case you want to make any changes to your order, such as adding or removing a product, you are advised to contact us as soon as possible. Normally, we start processing your order within 24 hours, and by then you will no longer be able to make any changes to your order.